Practice with this content
Would you recommend this content?
Uncommon Service
Frances Frei & Anne Morriss
How to Win by Putting Customers at the Core of Your Business
★ 4.1 (63 Ratings)
◷ 5 Minutes
☰ 2 Sections
◉ Text + audio
👍 0
Log in to vote
In the collection of
About this content
Uncommon Service (2012) unveils an innovative approach to conquering the business world. It emphasizes excellence in customer service by making strategic trade-offs and focussing on what the customers value most.
About the author
Frances Frei is a Harvard Business School professor renowned for her work on organizational transformations. She teamed up with Anne Morriss, the Managing Director of The Leadership Consortium, who is known for challenging conventional leadership wisdom.
Who might enjoy this content?
- Startup founders
- Customer relationship managers
- Strategy consultants
