Practice with this content

Unreasonable Hospitality

Will Guidara

The Remarkable Power of Giving People More Than They Expect

★ 4.4 (423 Ratings) ◷ 15 Minutes ☰ 7 Sections ◉ Text + audio

Start studying

Would you recommend this content?

👍 0 Log in to vote

In the collection of

Corporate Culture Management & Leadership Psychology Marketing & Sales Entrepreneurship

About this content

Unreasonable Hospitality (2022) illustrates how surpassing expectations can take your service-based business to the next level. Through a collection of anecdotes and firsthand experiences, it imparts valuable insights into customer service, as well as employee management.

About the author

Will Guidara is a restaurateur who formerly co-owned New York City–based restaurants Eleven Madison Park and NoMad. He’s also an author and speaker, and together with Swiss chef Daniel Humm, received the 2016 Food Innovator Award from Wall Street Journal Magazine.